The 2-Minute Rule for telus billing support

The 2-Minute Rule for telus billing support

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Each person who calls the tech support variety is desirous to speak to a real individual right away.  No one desires to need to leap through a maze of questions in hopes of basically remaining place within a que to talk to a real human being!  

Also, our phone line to the house arrived down inside of a windstorm the opposite night, as did our neighbors. We don't make use of a landline anymore, however the cable is in the road and nevertheless related on the house close. I recommended that they just take away it completely. They reported as I did not have an active landline, they would not ship a technician out to clean up the wire in the middle of the highway.

Back inside your day, you experienced a decision of companies. Now We have now megacorps that swallow every single option selection up and you simply're remaining with three possibilities spanning a complete state, all of which collude with eachother to extort It is really customers.

00 additional a month.  Regardless that my deal claims promo cost is for 2 decades my Invoice says it's one particular year.  Right after paying an afternoon these days endeavoring to get aid, after the 3rd man or woman I spoke they said they'll look into it and call me  back.  I didn't receive a connect with back again with answers.  This is totally unacceptable.  I regret signing up with Telus and can convey to Every person I am aware to by no means sign on with them.  Outside of curiosity I termed Shaw and promptly had the decision answered and the person I spoke with was crystal clear and articulate.  Emotion trapped in a contract and in the mercy of a large system that has no enable for its customers.

• I to begin with renewed my deal after speaking using an agent named Abdul, who gave me a deal which i recognized, although it couldn’t match an offer from Rogers.

I'd personally also like to know why this was taken off? Looks Silly that we now really have to simply call tech support to accomplish something that we failed to have to have the for Formerly 

I suppose I'm just previous, but I try to remember a time when you may get in touch with a company, discuss with a human with no sitting on maintain for hrs, and truly get customer service. Thanks Telus for a fantastic customer working experience.

I have already been calling and contacting Telus and had a chat with the AI that didn't appear to be to be aware of what I had been inquiring.

• After i called to explain, Eunice with the BCX Wi-fi Car staff explained to me that the savings had been applied. On the other hand, she copied and pasted Abdul’s notes, which did not explain the low cost aspects.

Telus has tousled on my bill multiple times from the pastfew months.  A short while ago by charging me three times to get a deliver it again that was previously returned. Then chose to go on and adjust 3 of my programs on their own.  To start with agent I spoke to was good and attempted challenging to resolve the issue.  He even contacted loyalty to help you.  They never called.  I tried to phone myself and was keep eternally so I hung up.  Attempted Yet another agent he explained he would transfer me to loyalty than proceeded for getting upset mainly because I would not permit him to end the decision when he stated he couldn't transfer me.

Thanks to your consideration to this subject. I stay up for a prompt and satisfactory resolution.

@Oleginza Wrote: I referred to as Telus CS at eight.55AM Mountain time they usually hanged up on me, declaring which i really need to call during "common Office environment hours". Is that this for genuine?

The Television sign has been misplaced considering that Friday, September twenty seventh and the technician who confirmed up yesterday,  September thirtieth couldn't correct the problem soon after changing the TV cable box and cable. I used to be knowledgeable that the Internet Modem should be changed as well, but he didn't have it.

Hi Every person, I really need to Call customer service with regard to modifying a payment arrangement. I wanted to know if there is an email or other way to Speak to them since I am Doing work, and most moments I try to connect with and don't get to talk to someone in advance of I really need to hold up.

I'm going to cancel every one of the services household and cellular with Telus and notify my friends and family to take action, which was the worst encounter I received with Telus technical support Telus